---
title: "ITSM Readiness Checklist | heureka e-Business GmbH"
canonical_url: "https://heureka.com/en/resources/checklists/itsm-readiness-checklist"
last_updated: "2026-09-04T20:09:53.207Z"
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  description: "Assess service scope, ownership, intake, core processes, service levels, knowledge, automation, asset context, and continual improvement."
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  "og:title": "ITSM Readiness Checklist"
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  "twitter:title": "ITSM Readiness Checklist"
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**Checklist ****· Exclusive** 2026-08-29 12 min read

# **ITSM Readiness Checklist**

Assess service scope, ownership, intake, core processes, service levels, knowledge, automation, asset context, and continual improvement.

Use the checklist to evaluate IT service management through clear ownership, repeatable practices, and defensible evidence rather than tool availability alone.

Score each item against the process people actually follow. A configured feature is not yet an established control or service practice.

## **Get the resource**

Download the checklist immediately and receive the link by email.

### **What you'll get**

- Checks for service scope, ownership, intake channels, and the service catalogue.
- Controls for incidents, requests, problems, changes, service levels, and escalation.
- Review of knowledge, self-service, automation, integrations, and asset context.
- A prioritised 90-day backlog with owners, target dates, and evidence.

**Practical implementation**

## **Turn this resource into an actionable next step**

Discuss your current situation with heureka. Together, we can clarify priorities, ownership, and the most useful place to start.

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