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Checklist · Exclusive 2026-08-29 12 min read
ITSM Readiness Checklist
Assess service scope, ownership, intake, core processes, service levels, knowledge, automation, asset context, and continual improvement.
Use the checklist to evaluate IT service management through clear ownership, repeatable practices, and defensible evidence rather than tool availability alone.
Score each item against the process people actually follow. A configured feature is not yet an established control or service practice.
Get the resource
Download the checklist immediately and receive the link by email.
What you'll get
- Checks for service scope, ownership, intake channels, and the service catalogue.
- Controls for incidents, requests, problems, changes, service levels, and escalation.
- Review of knowledge, self-service, automation, integrations, and asset context.
- A prioritised 90-day backlog with owners, target dates, and evidence.