Was muss ich bei einem Upgrade auf WebTrends Analytics 8.1 beachten?

Upgrading from WebTrends Analytics 8.0d to Analytics 8.1

To upgrade to 8.1 you will need to upgrade your server to WebTrends Analytics 8.0d (if you're not currently running WebTrends Analytics 8.0d), allow it to analyze profiles about 1 week to ensure no problems, then upgrade to 8.1 from 8.0d.

The ONLY upgrade path at this time to WebTrends Analytics 8.1 is from WebTrends Analytics 8.0d.

To upgrade, make sure that you have backed up your entire root WebTrends installation directory prior to running the upgrade. The upgrade installer will call the 8.0d uninstaller, uninstall 8.0d and then install 8.1.

WebTrends 8.1 will use IIS for it's User Interface GUI and will no longer work with Apache. Also, the user interface server will not work in a 64 bit environment, so it must be installed to a 32 bit environment. This means if you're installation is on a Windows 2003 x64 architecture, it will not install the User Interface service. This only pertains to the UI server, the rest of the WebTrends services will install in a Windows 2003 x64 architecture.

You must install IIS with ASP.net prior to running the installer, you will get a failed install if IIS isn't installed with asp on the destined Analytics server.

Otherwise the upgrade should be fairly straight forward except that the main interface is different than the last several product revisions in the appearance.

Lastly, after you have upgraded the WebTrends product and prior to viewing the main page, make sure you clear the internet cache of your browser as it can cause issues with viewing the new interface.

Here are some common Q & A's we expect customer's to ask:

Q: Does the 8.1 upgrade process require a system reboot?
A: On Windows XP systems, you will be prompted to reboot when the installer completes successfully. Under most circumstances, you should not have to reboot on Windows 2003 Server systems.

Q: Why does the installer say my license is invalid?
A: Ensure that your license has current maintenance and the number of activations has not been exceeded. The wtlicman utility can generally be used to find a more specific error message.

Q: Does the 8.1 upgrade process require a system reboot?
A: On Windows XP systems, you will be prompted to reboot when the installer completes successfully. Under most circumstances, you should not have to reboot on Windows 2003 Server systems.

Q: During the upgrade, the installer hangs while stopping the Apache service. How do I continue?
A: Manually stop the Apache service, such as by using the Windows services manager. Be sure to close the services manager window again after the service stops.

Q: The upgrade failed and did not roll back to a working 8.0d installation. How do I recover?
A: The 8.1 installer first uninstalled the 8.0d installation; then installs the new version of the software. If the install fails, you can re-run the 8.1 installer and it will make a clean install, but import your data from its data backup location.

I would suggest that you run the upgrade in a test environment prior to rolling it out to your production environment and let users get used to the look & feel of the new interface.